(1) Product

What materials are the jewellery pieces made from?

All pieces are made in Germany from 925 sterling silver. 

What is gold vermeil?

Gold vermeil is sterling silver pieces coated with gold. To be considered vermeil, the gold must be at least 10 carat (42%) and be at least 2.5 micrometers thick. All pieces from IDAMARI are coated with 22 karat gold. 

How should I care for my jewellery?

Protect your jewellery against scratches, sharp blows and chemicals. Keep your silver jewellery stored in a jewellery box or in its packaging. Over time silver will tarnish. You can gently clean your silver jewellery with a silver cloth. 

(2) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total". We do offer free shipping on orders within Germany and on all orders above €250. All orders are sent with priority mail with Deutsche Post.

Can you send my order with express delivery?

For express or priority delivery, please contact [email protected] for arrangements. 

(3) Online Shop

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused / unworn jewellery can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(4) More Questions

If you have further questions, please feel free to contact us.